KeySnatch USB Keylogger User Guide:
Download Guide (pdf)

KeySnatch PS/2 Keylogger User Guide:
Download Guide (pdf)

1. Do you ship to...?
We ship to anywhere in the world! Our online order system will ship to anywhere in the United States and Canada only and the price is included. Standard Expedited shipping takes about 8 - 10 business days. Xpresspost Express shipping takes about 2 - 3 days.

2. What are your payment options?
We will be using Plimus.com, please check back soon!

3. Will the PS2 keyloggers work on USB keyboards with special adapters?
Generally not. In most cases you need a USB keylogger for USB keyboards.

4. Can I retrieve logged data on a different computer than it was recorded?
Of course! This is the whole sense of it.

5. Do you provide personal data of previous customers?
No. This data is confidential and used only for warranty purposes.

6. How much are shipping fees?
Shipping charges are included in the price to anywhere in North America only, for International orders please contact us.

7. Can you connect and disconnect the keylogger when power is up?
For PS2 keyloggers theoretically not (however we haven't heard about any damage so far). For the USB keylogger it's OK to hot-plug the keyboard and logger.

8. Can I create my own national keyboard layout file?
Yes. This is quite easy. Use any layout template from our webpage and modify the columns. Columns in layout file are: 1 - key scancode (leave unchanged), 2 - key name (change only if layout differs from standard), 3 - ASCII character printed, when key pressed, 4 - ASCII character printed, when key pressed with SHIFT, 5 - ASCII character printed, when key pressed with ALT GR, 6 - ASCII character printed, when key pressed with SHIFT & ALT GR, 7 - special scan code (leave unchanged).

We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.

Privacy

It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. KeyCobra™ products do not collect any information from your system other than the information required for the products successful operation. Your private information is safe with us.

Spam

KeyCobra™ is, and will always be, against spam. Spam mailings will never be sent from Internet Spy Software - if you do find a spam mailing promoting our product contact us

Disclosure of Information

KeyCobra™ will never sell or disclose customer information to anyone. Privacy is important.

Collection of Information

KeyCobra™ will only collect the basic necessary information to process customer orders, and nothing more. We do not require, or collect, any personal information from the user when they visit our site or try our software. Internet Spy Software will never knowingly collect information from minors.

Property

All the content on this KeyCobra.com, including text, graphics, logos, icons, designs, colors, layout and trademarks are the intellectual property of KeyCobra™ and are protected by intellectual property law.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click contact us.

KeySnatch™ User Agreement

The following terms and conditions should be read before viewing this web site.

Listed below are the legal issues concerning our hardware keylogger products and other site content, as well as business related issues. In no event shall KeySnatch™ be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use.

Legal Disclaimer

KeySnatch™ does not take responsibility for any damage, harm or legal actions caused by misuse of it's products, including this web site and all information and software herein contained. It is the user's responsibility to obey all effective laws in his/her country, which may prohibit usage of KeySnatch™ products. Please check with a legal representative for requirements in your country.

KeySnatch™ was created as a professional solution for stealth computer monitoring and surveillance. KeySnatch™ was not designed to be used for malicious purposes, our products are intended for responsible adults, not anyone under the age of 18. Using these devices against any of the above terms is against the law, and you will be held accountable for any illegal actions taken during the use of our hardware keyloggers.

You agree to the fact that you may not monitor an adult without their permission or a computer you do not own without the permission of the owner. Furthermore, it is suggested that you call your local government for laws in your area. Infobureau Co. will not in any way take responsibility for product misuse by any customer using the hardware outside of our terms of use or illegally. You also agree that you are not entitled to any reimbursement for any lawsuits brought against you due to the use of the KeySnatch™.

This Web site and the related KeySnatch™ hardware keylogger devices and services are the protected trade marks and intellectual property of Infobureau Co.

DISTRIBUTION Our products may NOT be sold or distributed in any way without prior written consent from KeySnatch™.

Returns Information

We stand behind all of our products! Both our products feature a one year warranty and we provide expert technical support. Our products are all built to superb standards. Problems are so rare that we can afford to provide personal technical support!

If you have a problem with one of our products, we are happy to help you resolve it. If technical support determines our product is not working properly, we will authorize a return. If the product proves to be defective, we will replace it. If it turns out to be incompatible with your system, we will provide a refund.

Please note, if you order the wrong type of keylogger (USB or PS/2) you may exchange it for the other type, but if the replacement is more expensive, you will need to pay any difference in price. This is not considered a system incompatibility issue and is not grounds for a refund.

Unfortunately, some people are not as scrupulous as you and I. Because of the nature of the product, some people are tempted to use their keylogger to gather the information that they are seeking such as a password and then return it for a refund. Kind of like wearing a dress to the party and then returning it!

For that reason, we do NOT provide a "Return for Any and Every Reason" policy. Except in the rare instance of system incompatibility, keyloggers may only be returned for exchange or store credit. No returns without first receiving return authorization.

Please contact us call before ordering if you aren't sure! We'll gladly answer all of your questions. We are absolutely committed to providing you with the best possible service.

If a refund is issued, it will be for the product cost. Shipping is non-refundable because packaging and shipping our product is not free..

Warranty Service

The user should follow all guidelines contained in the appropriate product User Guide, otherwise no liability will be assumed. All KeySnatch™ products come with one year warranty against manufacturer defects. Defect products must be shipped by the customer. All warranty repairs and delivery to the customer will be paid by KeySnatch™. Please contact us first as most product issues turn out to be correctable. If a KeySnatch™ product does fail, the customer is responsible for the cost of shipping it back to us and we will pay for shipping the replacement product.

Copyright

All KeySnatch™ products, including this web site and all information and software herein contained, are subject to copyright law. Reproducing, copying, reverse engineering, and distributing these products, if not otherwise stated, is allowed only by written permission.

Changes

KeySnatch™ reserves the right to make changes to this web site and this User Agreement at any time without notice.

Liability

By using this web site, you are indicating your agreement to be bound by the terms of this agreement. If you do not agree, you should immediately discontinue your use of this service.