 
Contact KeySnatch™
To contact us simply visit SpySoftwareBureau.com.
KeySnatch™ is owned and operated by:
InfoBureau.net Co.
KEYSNATCH™ User
Guides
KeySnatch USB
Keylogger User Guide:
Download
Guide (pdf)
KeySnatch
PS/2 Keylogger User Guide:
Download
Guide (pdf)
KEYSNATCH™ FAQs
1. Do
you ship to...?
We ship to anywhere in
the world! Our online order
system will ship to anywhere in
the United States and Canada
only and the price is included. Standard Expedited
shipping takes about 8 - 10
business days.
Xpresspost Express
shipping takes about 2 - 3 days.
2.
What are your payment options?
We use trusted third
party plimus.com to process your
order 100% securely and
privately
3.
Will the PS2 keyloggers work on
USB keyboards with special
adapters?
Generally not. In most
cases you need a USB keylogger
for USB keyboards.
4.
Can I retrieve logged data on a
different computer than it was
recorded?
Of course! This is the
whole sense of it.
5. Do
you provide personal data of
previous customers?
No. This data is
confidential and used only for
warranty purposes.
6.
How much are shipping fees?
Shipping charges are
$12.00 for regular mail (no
tracking) and $20.00 for
expedited (free online
tracking), for International orders please
contact us.
7.
Can you connect and disconnect
the keylogger when power is up?
For PS2 keyloggers
theoretically not (however we
haven't heard about any damage
so far). For the USB keylogger
it's OK to hot-plug the keyboard
and logger.
8.
Can I create my own national
keyboard layout file?
Yes. This is quite
easy. Use any layout template
from our webpage and modify the
columns. Columns in layout file
are: 1 - key scancode (leave
unchanged), 2 - key name (change
only if layout differs from
standard), 3 - ASCII character
printed, when key pressed, 4 -
ASCII character printed, when
key pressed with SHIFT, 5 -
ASCII character printed, when
key pressed with ALT GR, 6 -
ASCII character printed, when
key pressed with SHIFT & ALT GR,
7 - special scan code (leave
unchanged).
National keyboard layout files
The most recent national keyboard layout set. Download the file
corresponding to your keyboard layout and device model.
KEYSNATCH™
Privacy Policy
We
are committed to protecting your
privacy. We do not sell, trade,
or rent your personal
information to others.
Privacy
It
is company policy that our
customer databases remain
confidential and private. We
have not, will not, and won't
ever sell names to "spammers" or
other parties who would like to
use our databases to advertise
or solicit their products or
services. KeyCobra™ products do
not collect any information from
your system other than the
information required for the
products successful operation.
Your private information is safe
with us.
Spam
KeyCobra™ is, and will always
be, against spam. Spam mailings
will never be sent from Internet
Spy Software - if you do find a
spam mailing promoting our
product
contact us
Disclosure of Information
KeyCobra™ will never
sell or disclose customer
information to anyone. Privacy
is important.
Collection of Information
KeyCobra™ will only collect the
basic necessary information to
process customer orders, and
nothing more. We do not require,
or collect, any personal
information from the user when
they visit our site or try our
software. Internet Spy Software
will never knowingly collect
information from minors.
Property
All
the content on this KeyCobra.com,
including text, graphics, logos,
icons, designs, colors, layout
and trademarks are the
intellectual property of
KeyCobra™ and are protected by
intellectual property law.
Your Feedback is
Always Welcome
We welcome your comments and
questions about our privacy
policy - or anything else you
might want to talk about. To
contact us click
contact us.
KEYSNATCH™
USER AGREEMENT
The
following terms and conditions
should be read before viewing
this web site.
Listed below are the legal
issues concerning our hardware
keylogger products and other
site content, as well as
business related issues. In no
event shall KeySnatch™ be liable
for any loss of data or ANY
DAMAGES OF ANY KIND, financial,
physical, emotional or other,
which might arise from its use.
Legal Disclaimer
KeySnatch™ does not take
responsibility for any damage,
harm or legal actions caused by
misuse of it's products,
including this web site and all
information and software herein
contained. It is the user's
responsibility to obey all
effective laws in his/her
country, which may prohibit
usage of KeySnatch™ products.
Please check with a legal
representative for requirements
in your country.
KeySnatch™ was created as a
professional solution for
stealth computer monitoring and
surveillance. KeySnatch™ was not
designed to be used for
malicious purposes, our products
are intended for responsible
adults, not anyone under the age
of 18. Using these devices
against any of the above terms
is against the law, and you will
be held accountable for any
illegal actions taken during the
use of our hardware keyloggers.
You
agree to the fact that you may
not monitor an adult without
their permission or a computer
you do not own without the
permission of the owner.
Furthermore, it is suggested
that you call your local
government for laws in your
area. Infobureau Co. will not in
any way take responsibility for
product misuse by any customer
using the hardware outside of
our terms of use or illegally.
You also agree that you are not
entitled to any reimbursement
for any lawsuits brought against
you due to the use of the
KeySnatch™.
This
Web site and the related
KeySnatch™ hardware keylogger
devices and services are the
protected trade marks and
intellectual property of
Infobureau Co.
DISTRIBUTION Our products may
NOT be sold or distributed in
any way without prior written
consent from KeySnatch™.
Returns Information
We
stand behind all of our
products! Both our products
feature a one year warranty and
we provide expert technical
support. Our products are all
built to superb standards.
Problems are so rare that we can
afford to provide personal
technical support!
If
you have a problem with one of
our products, we are happy to
help you resolve it. If
technical support determines our
product is not working properly,
we will authorize a return. If
the product proves to be
defective, we will replace it.
If it turns out to be
incompatible with your system,
we will provide a refund.
Please note, if you order the
wrong type of keylogger (USB or
PS/2) you may exchange it for
the other type, but if the
replacement is more expensive,
you will need to pay any
difference in price. This is not
considered a system
incompatibility issue and is not
grounds for a refund.
Unfortunately, some people are
not as scrupulous as you and I.
Because of the nature of the
product, some people are tempted
to use their keylogger to gather
the information that they are
seeking such as a password and
then return it for a refund.
Kind of like wearing a dress to
the party and then returning it!
For
that reason, we do NOT provide a
"Return for Any and Every
Reason" policy. Except in the
rare instance of system
incompatibility, keyloggers may
only be returned for exchange or
store credit. No returns without
first receiving return
authorization.
Please
contact us
call before ordering if you
aren't sure! We'll gladly answer
all of your questions. We are
absolutely committed to
providing you with the best
possible service.
If a
refund is issued, it will be for
the product cost. Shipping is
non-refundable because packaging
and shipping our product is not
free..
Warranty Service
The
user should follow all
guidelines contained in the
appropriate product User Guide,
otherwise no liability will be
assumed. All KeySnatch™ products
come with one year warranty
against manufacturer defects.
Defect products must be shipped
by the customer. All warranty
repairs and delivery to the
customer will be paid by
KeySnatch™. Please contact us
first as most product issues
turn out to be correctable. If a
KeySnatch™ product does fail,
the customer is responsible for
the cost of shipping it back to
us and we will pay for shipping
the replacement product.
Copyright
All
KeySnatch™ products, including
this web site and all
information and software herein
contained, are subject to
copyright law. Reproducing,
copying, reverse engineering,
and distributing these products,
if not otherwise stated, is
allowed only by written
permission.
Changes
KeySnatch™ reserves the right to
make changes to this web site
and this User Agreement at any
time without notice.
Liability
By
using this web site, you are
indicating your agreement to be
bound by the terms of this
agreement. If you do not agree,
you should immediately
discontinue your use of this
service. |